DOWNLOAD Europ Assistance CLAIM FORM HERE

CLICK HERE TO WATCH VIDEO ABOUT HOW TO FILL IN CLAIM FORM.
(you will need password in order to watch it. If you didn`t received yet, please contact me)

Europ Assistance, International Health Solutions S.A.S.

Telephone: +44 844 338 5858
In case of difficulty in contacting us from outside the UK, please dial: + 44  1444 442865

For clients based in Japan: 03 4550 6909 (10:00a.m. – 9:00p.m.)
( we only can assist you in case of emergency, not handle it)

===========================

Europ Assistance

Tel: +44 844 338 5858
Fax:+44 (0) 1444 45 73 56
Email: morganprice@ihs.europ-assistance.com

NOTE: We would remind you that all claims should be submitted within 3 months of the date of treatment otherwise they will not be considered for reimbursement. This is very important.

Claims procedures

For claims involving a Medical Emergency. To ensure that you and your family members receive quality support and assistance in the case of an emergency, where possible, you should contact Europ Assistance Helpline within 48 hours of the event or ask the provider to contact Europ Assistance group as soon as possible after admission, to verify eligibility. Their 24 hour Helpline can provide you with a wide range of assistance services, from identifying an English-speaking doctors through to arranging a full medical evacuation. Pre Authorization for hospitalization is not required in emergency cases, however, they should be advised within 48 hours of the event. This will ensure that your claim is processed quickly and will also give them an opportunity of settling directly with he provider for the treatment received.

In-patient claims
In the event of hospitalization,Underwriters will arrange for direct settlement with providers where possible and with sufficient notice, arrange for direct settlement with providers subject to any co-payments, excess/deductibles and benefit limits.
Claim department should be contacted prior to commencement of treatment by your physician to have you treatment approved over the telephone. They can then be ensured there will be no delays at the time of admission and they can advise you regarding cover for your condition.

Non-emergency Medical Claims
Please follow the guidelines below to help Europ Assistance process your claims promptly and efficiently. All claims should be submitted to Underwriters with original supporting documentation, invoices and receipts within 3 months after the treatment date or within 3 months after the end of the insurance year, whichever is sooner. Before you make a claim, it is important to ensure that your plan covers the treatment you are seeking. Helpline staff would be happy to assist with any queries you may have.

Out-patient or dental claims
We recommend the following steps in making an outpatient or dental claim:
- Whenever you visit a general practitioner, dentist, physician or specialist on an out-patient basis, please make sure you take a Claim Form with you.
- Fill in the section that is assigned to you, then date and sign the Claim Form.
- Make sure that your doctor provides all relevant medical information in the specified section and then dates, signs and stamps the Claim Form. However, if you are in Germany or the USA, or if your invoices contain details of the diagnosis as well as the nature of the treatment, there is
no need for your treating doctor to complete this section of the Claim Form.
- Attach all original supporting documentation, invoices and receipts to the Claim Form (e.g. general practitioner/physician invoices, pharmacy receipts with related prescriptions (if available), and post to our Underwriter at the address indicated below.

Morgan Price Claims Department
c/o Europ Assistance, International Health Solutions S.A.S.PO Box 637
Haywards Heath
West Sussex
RH16 1WR
England
United Kingdom